Appointment Notifications can be sent to your clients to keep clients informed about their appointment and reduce no-shows! Head over to Email Settings to set these up and customize them to your heart's content. You'll also find settings for Text/SMS notifications under your Reminders.
Note: Text message reminders are only available on the Growing Business and Powerhouse Player Plans. Free accounts send confirmation messages when appointments are booked, but not reminder or follow-up messages.
What Notifications are Sent and Who's Getting What?
Clients will receive:
The admin will receive:
If you want more than one admin to get notified when someone books, reschedules or cancels on an Acuity calendar you can list other addresses in the email field within the Settings for that calendar. You can find the settings by going to Business Settings -> Availability, and then clicking on the Settings tab next to the calendar you'd like to send notifications for. Multiple emails can be listed there separated by commas. This is also true for phone numbers.
What these notifications say can be changed under Email Settings.
Not Getting Notifications?
If you or the client didn't receive an email check your junk/spam mail folder to see if it was misclassified there. You can also check a log on the appointment for when emails were sent, viewed, or if they were dropped.
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