Recall, Warehousing and Redistribution Services

Recall, Warehousing and Redistribution Services

Company shall coordinate the return of a device to the warehouse for assessment, sterilization, warehousing, and redistribution in the future.
  1. Within 1-business day of receiving a Device Recall Request from Client, Company shall send device return packaging, including a prepaid USPS return label, to a specified address.
  2. Orders received after 12:00 PM EST will be shipped the next business day. 
  3. Orders scheduled to ship on federal holidays will ship on the next business day.
  4. Updates in shipping date and delivery estimate will be reflected through timely email communication with Client.
  5. Upon return to the warehouse, devices shall be remotely deprovisioned to remove all end-user data before being assessed by Company.
  6. Upon receipt of the returned device, Company shall test the device for transmittable disease. 
    1. If disease is found, the device shall be immediately disposed of. 
    2. Company is not liable for the cost of device or accessory replacement when a device tests positive for transmittable disease.
  7. Returned devices shall be assessed for device health, including physical damage, battery health, and accessory health.
  8. Worn or expired accessories shall be replaced, and Client shall be responsible for the cost of replacement.
  9. Device charging equipment will be replaced at no cost to Client.
  10. Within 2-business days of return, device shall be returned to the inventory of Client and be available for redeployment under the same terms defined in section 3.2.2.
  11. If the device has an active service contract, Client may store the device in Company’s warehouse until a deployment is ordered, or until the device service contract expires.
  12. Devices may be removed from inventory, deprovisioned, and shipped to a specified location at any time upon request.
    1. Client is responsible for deployment and shipping costs.
    2. Unused service credits may be applied to active lines as an extension of service.
    3. Refunds are subject to approval, will be prorated, and are reviewed on a case-by-case basis for compliance with the Master Services Agreement.

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