Email Reminders (All paid account levels)
You can choose when you'd like your reminders to be sent out in Business Settings > Email Settings > Reminders. Could be hours or days before a scheduled appointment, it's up to you! Reminder emails and texts can only be sent out 1 hour or greater -- they cannot be sent out less than 1 hour before the appointment!
You can send your clients up to three email reminders, and one text message reminder* before their appointment, as long as valid email and phone numbers are included when scheduling.
*Text messaging is only available on the Growing Business & Powerhouse Player Plans!
Text Reminders (Growing Business Plan & Powerhouse Player Plan only!)
As the admin, you can receive text reminders by enabling that option in the Email Settings > Reminders page after you've entered your phone number into your Calendar Settings.
View Notification History Log
You can check if a text message was sent by pulling up an appointment's details and then selecting View all changes and notifications sent. That changelog records any changes to the appointment, including when e-mails and text messages were sent.
Text SMS Character Limit
The character limit for a single SMS message is 160 characters, however most modern phones and networks support concatenation and will segment then rebuild messages up to 1600 characters.
For example a 161 character message will be sent as two messages, one with 153 characters and the second with 8 characters.
The Email Notification From/Reply-to Address
If you would like to change the email address where replies to your notifications are sent, you can! The reply to & from email address on all emails will default to the account owner's email address unless you would like that address to be changed in your calendar settings.
To change the reply to & from email address in your notifications follow these steps: