Troubleshooting PayPal: PayPal is receiving payments, but appointments aren't being added to my calendar

Troubleshooting PayPal: PayPal is receiving payments, but appointments aren't being added to my calendar

Troubleshooting PayPal: PayPal is receiving payments, but appointments aren't being added to my calendar A Andrew Kelly

Acuity needs PayPal to notify us of a successful payment before an appointment is added to your calendar.  In some cases PayPal may disable instant payment notification (IPN), which prevents us from receiving notifications. 

Here’s how you can fix it:

  1. Log into your PayPal account and click "Profile" at the top of the page.
  2. Click "My Selling Tools."
  3. Under "Getting paid and managing risk", click "Update" next to "Instant payment notification." and make sure instant payment notification is turned on.
  4. If asked for an IPN URL, use this one https://secure.acuityscheduling.com/scheduleIPN.php

If you are using the newer version of Paypal, you might see something slightly different.

  1. Log into your PayPal account and click "Profile" at the top of the page.
  2. Choose "Profile and Settings" from the drop-down menu.
  3. Click on "My Selling Preferences."
  4. Under "Getting paid and managing risk", click "Update" next to "Instant payment notification." and make sure instant payment notification is turned on.
  5. If asked for an IPN URL set it to https://secure.acuityscheduling.com/scheduleIPN.php
Did this answer your question?

    • Related Articles

    • Troubleshooting PayPal: Error "The seller accepts encrypted website payments only"

      Troubleshooting PayPal: Error "The seller accepts encrypted website payments only" A Andrew Kelly "The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more ...

    • How to Accept Payments in Person: Cash, Check & Credit Card Payments From Clients

      How to Accept Payments in Person: Cash, Check & Credit Card Payments From Clients A Andrew Kelly If you'd like to accept an in-person payment in Acuity, including cash or check payment, for appointments in Acuity, you can! To do this, have prices set ...

    • Canceling & Refunding Appointments

      Canceling & Refunding Appointments A Andrew Kelly Canceling Appointments In order to cancel an appointment, click on it, then choose "Cancel" from the buttons at the top. You’ll be able to choose whether or not you’d like to email the client to ...

    • No times are available on my calendar, what's wrong?

      No times are available on my calendar, what's wrong? A Andrew Kelly If you have no available time and it isn’t because you’re a booked solid, we do have a few troubleshooting tips that could help you out!  Troubleshooting tips: Is the date too far in ...

    • Accepting payments through Square readers

      Accepting payments through Square readers A Andrew Kelly Once you've set up the Square integration in your payment settings you'll be able to process payments using card numbers. If you want to use a card reader as well, see the instructions below. ...