Why do emails and texts say they are coming from a client of mine?

Why do emails and texts say they are coming from a client of mine?

Why do emails and texts say they are coming from a client of mine? A Andrew Kelly

If you notice that all of your notification emails and text messages from Acuity have one of your client's names attached to it, what this most likely means is that you have saved [email protected] in your contact book as one of your clients! 

To fix this, have a search of your email program's contact list. Make sure you do not have a name other than "Acuity Scheduling" associated with [email protected] in your contact list.

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