Account Information
Email Daily Agenda or Weekly Summary of Upcoming Appointments
Email Daily Agenda or Weekly Summary of Upcoming Appointments A Andrew Kelly You can have Acuity email you a daily or weekly digest of upcoming appointments. To enable agenda emails: In the Business Settings menu, click Email Settings. In the My ...
Generating Reports
Generating Reports A Andrew Kelly You can run a number of different reports by going to Appointments > Reports: Appointment Reports: This shows a summary of all booked appointments, listed by type. Revenue: This reports the total revenue generated ...
Acuity enterprise pricing
Acuity enterprise pricing A Andrew Kelly In addition to our standard plans, Acuity offers enterprise pricing for customers who expect exceptionally high appointment volume or who have additional legal or compliance needs. If that describes you, our ...
Security, Privacy & Compliance
Security, Privacy & Compliance A Andrew Kelly Acuity takes the security and privacy of your information seriously, and we don't market to your customers or share your information with others. That’s the abridged version; you can read more about it in ...
Changing or Resetting your Acuity password
Changing or Resetting your Acuity password A Andrew Kelly Changing your password in your account Go to the My Account section. Click the Change Password button. Enter your new password. Click Save Changes. Resetting a forgotten password Go to ...
Change billing credit card
Change billing credit card A Andrew Kelly If you are currently on a monthly payment option, your credit card information can be updated under My Account by clicking the "Update Credit Card" button in the Billing section. Updating your credit card ...
Cancel your account
Cancel your account A Andrew Kelly We'd hate to see you go, but you can change your plan level or cancel your plan on your My Account page. Scroll down to the Current Plan section and select the Cancel Subscription option. Cancelling will downgrade ...
Add Additional Users and Staff to Your Acuity Account
Add Additional Users and Staff to Your Acuity Account A Andrew Kelly If you have a paid plan in Acuity, you can add as many users to your account as you'd like! The main admin can control which calendars users can access, as well as how much access ...
HIPAA Compliance
HIPAA Compliance A Andrew Kelly HIPAA Compliance To support the needs of our customers in the healthcare industry, we have designed our services and our security program to comply with the requirements of the HIPAA Security Rule. We've engaged a ...
Do I need special software to use Acuity Scheduling?
Do I need special software to use Acuity Scheduling? A Andrew Kelly Nope! Everything is web-based, so all you need is an internet connection and a web browser. We recommend using Internet Explorer 10 or higher (but anything above 8 will do the ...
Are there any additional fees after I sign up?
Are there any additional fees after I sign up? A Andrew Kelly We charge a flat rate each month with no extra set-up or cancellation fees. Acuity is legally required by some jurisdictions to collect tax when we bill you for your Acuity plan. If we ...
Troubleshooting PayPal: Error "The seller accepts encrypted website payments only"
Troubleshooting PayPal: Error "The seller accepts encrypted website payments only" A Andrew Kelly "The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more ...
General Data Protection Regulation (GDPR)
General Data Protection Regulation (GDPR) A Andrew Kelly The General Data Protection Regulation, or GDPR, is a European Union privacy law that took effect in 2018. The GDPR controls how individuals and organizations may collect, use, and retain ...
Can I pay for a full year in advance?
Can I pay for a full year in advance? A Andrew Kelly Yes, and there's a discount! Under My Account, you can select "Switch to Annual Payment". You'll pay for 11 months and get the 12th month free! If you’re already on a monthly plan, any time you ...
I only need to use Acuity for a couple months a year, can I do that?
I only need to use Acuity for a couple months a year, can I do that? A Andrew Kelly You bet! You can upgrade or downgrade as needed. All of your account settings are preserved when you downgrade, so when you’re ready to upgrade again, you can pick ...
I've forgotten my account username
I've forgotten my account username A Andrew Kelly Your username is an email address, but if you’ve forgotten it, or received the error message “Username doesn’t exist” when you tried logging in, you can contact support. Just give them the following ...
Tax on Your Acuity Bill
Tax on Your Acuity Bill A Andrew Kelly Acuity is legally required by some jurisdictions to collect tax when we bill you for your Acuity plan. If we collect tax from you, it will be clearly listed on your receipt. Tax rates vary by jurisdiction. Note: ...