Appointments and Availability
Editing an Existing Appointment
Editing an Existing Appointment A Andrew Kelly Editing an Existing Appointment It’s possible to edit the details of an existing appointment. Here’s how: Find the appointment you want to edit. (There are lots of ways to do that in Acuity, but if you ...
Reschedule Appointments and Classes
Reschedule Appointments and Classes A Andrew Kelly Option 1: The Reschedule Button Select the appointment on your calendar, and in the appointment's details, click the "Reschedule" button. Choose your alternate time and/or calendar for the ...
How Appointment Scheduling in Acuity Works
How Appointment Scheduling in Acuity Works A Andrew Kelly When clients are offered appointments to schedule on your Client’s Scheduling Page, several things are working together to make sure there are appointments for your clients to schedule. ...
How do clients reschedule and cancel their appointments?
How do clients reschedule and cancel their appointments? A Andrew Kelly Clients are able to reschedule and cancel upcoming appointments by clicking on the Change/Cancel Appointment button in their confirmation email. That button is added into ...
Can I set different intervals of availability on my calendars?
Can I set different intervals of availability on my calendars? A Andrew Kelly You can! With you Scheduling Limits, you can set how often you'd like to offer appointments on your calendars––such as every 30 minutes, 60 minutes, etc. If you'd like a ...
Scheduling appointments for clients outside available hours
Scheduling appointments for clients outside available hours A Andrew Kelly Yes, an admin can schedule appointments on the back end whenever they'd like. To schedule an appointment outside of your availability, either click directly on the calendar or ...
Where Do Canceled Appointments Go?
Where Do Canceled Appointments Go? A Andrew Kelly When an appointment is canceled it will be removed from your Appointment Calendar. Canceling an appointment is permanent and cannot be reversed, but no worries the appointment was not deleted - you ...
Deleting a calendar
Deleting a calendar A Andrew Kelly Note: Deleting a calendar is only on plans that allow multiple calendars (Growing Business or Powerhouse Player). To delete a calendar: Go to Business Settings > Availability. Click on the Calendar Settings button ...
Removing blocked time
Removing blocked time A Andrew Kelly If the time is blocked on multiple calendars, you can unblock it on a specific calendar by clicking the block of time on said calendar and removing it, OR by removing the time from the Availability area of your ...
Can I charge for appointments on a sliding scale?
Can I charge for appointments on a sliding scale? A Andrew Kelly Acuity appointment types always have a fixed price. However, we have developed some workarounds that might work for you. Option 1: Make sure your appointment types have a price set. ...
See when an appointment was booked, changed, and emails sent
See when an appointment was booked, changed, and emails sent A Andrew Kelly The changelog is your resource for seeing when appointments are booked or changed, and by whom. Email status is also tracked here, so you can see if emails to you or clients ...
Allow clients to request appointment times, but not confirm them
Allow clients to request appointment times, but not confirm them A Andrew Kelly Acuity Scheduling is designed to make online scheduling as hands-off as possible, which is why we do not offer an option to request appointments rather than schedule ...
Recurring Appointments
Recurring Appointments A Andrew Kelly Scheduling a recurring appointment for the client on the admin side Begin scheduling the appointment, such as by clicking on a time on the appointment calendar or by using the +Appointment button. Choose the ...
What is "Switch to Auto"?
What is "Switch to Auto"? A Andrew Kelly What is "Switch to Auto"? "Switch to Auto" is a tool to set specific availability for the calendar you are viewing. Basically, it’s an easy way to change your calendar settings to reflect the greatest common ...
Rooms and other Resources
Rooms and other Resources A Andrew Kelly Rooms/Resources is a feature in Acuity that can be used when you have multiple Calendars* in your account, and also have a limited amount of resources to be shared across all Calendars. *Multiple Calendars ...
Adding Padding, Buffers, & Gaps Between Appointments
Adding Padding, Buffers, & Gaps Between Appointments A Andrew Kelly To leave a gap or buffer between appointments, padding can be added to the Appointment Type by clicking "Block off extra time before or after..." For example, to leave a 20 minute ...
How can I mark an appointment as a no-show?
How can I mark an appointment as a no-show? A Andrew Kelly How can I mark an appointment as a no-show? When you cancel an appointment, you can mark it as a no-show as an option after you select the "Cancel" option. This will show in the client's ...
How to schedule clients in a time window, rather than a specific start time
How to schedule clients in a time window, rather than a specific start time A Andrew Kelly On the scheduling page clients will choose a specific time for the appointment. If your business operates by scheduling clients into morning/afternoon/evening ...
Add-ons: Adding on extra services & time to appointments
Add-ons: Adding on extra services & time to appointments A Andrew Kelly Use add-ons to offer additional services to clients and/or add extra time to the appointment during the scheduling process. Create an Add-on Note: You'll need to do this by ...
Canceling & Refunding Appointments
Canceling & Refunding Appointments A Andrew Kelly Canceling Appointments In order to cancel an appointment, click on it, then choose "Cancel" from the buttons at the top. You’ll be able to choose whether or not you’d like to email the client to ...
Joint Calendars
Joint Calendars A Andrew Kelly What are Joint Calendars? Joint calendars are calendars that link with two or more other calendars, allowing you to offer appointments that involve multiple staff members. Acuity only displays times as available on the ...
What's the difference between availability for Regular Weekly Hours and Override Hours for Specific Days?
What's the difference between availability for Regular Weekly Hours and Override Hours for Specific Days? A Andrew Kelly Set Regular Business Hours Regular Weekly Hours are the hours you regularly offer every week. Being open from 9 am to 5 pm every ...
Schedule appointments for your clients
Schedule appointments for your clients A Andrew Kelly Scheduling appointments on your clients' behalf is an easy way to go the extra mile. Here’s how it’s done: Go to Appointments > Appointment Calendar. Click the New button located above the ...
Alternating hours every other week
Alternating hours every other week A Andrew Kelly If your schedule alternates every other week, we’ve got the tool for you. Here’s how you can set it up! Step 1: Go to Business Settings > Availability and make sure the box next to This calendar has ...
Block Off Unavailable Time in Acuity
Block Off Unavailable Time in Acuity A Andrew Kelly Blocking time from your Appointment Calendar Click the “Block” button in the upper-right corner of your calendar Select the time frame and date to block, and on which calendar(s). Alternatively, ...
No times are available on my calendar, what's wrong?
No times are available on my calendar, what's wrong? A Andrew Kelly If you have no available time and it isn’t because you’re a booked solid, we do have a few troubleshooting tips that could help you out! Troubleshooting tips: Is the date too far in ...
How do I set up a series of classes or a multi-day workshop?
How do I set up a series of classes or a multi-day workshop? A Andrew Kelly Creating a Class Series To create a group class/event that lasts for several days, get started by creating a new class in your Appointment Types settings. Then follow the ...