FAQ
How to Accept Payments in Person: Cash, Check & Credit Card Payments From Clients
How to Accept Payments in Person: Cash, Check & Credit Card Payments From Clients A Andrew Kelly If you'd like to accept an in-person payment in Acuity, including cash or check payment, for appointments in Acuity, you can! To do this, have prices set ...
Pilates Duet Set Up
Pilates Duet Set Up A Andrew Kelly Pilates Duet Set Up To set up a Pilates Duet Appointment Type, you can use our different Scheduling Limits for different Appointment Types feature. This will allow two people to schedule a Duet Appointment Type at ...
Public & Private Appointment Types
Public & Private Appointment Types A Andrew Kelly In Acuity, you have the option to make your appointments and classes either Public or Private. You can find this toggle switch in every appointment type's settings. Click on the appointment type ...
How do I sync another calendar with Acuity?
How do I sync another calendar with Acuity? A Andrew Kelly How to sync You can sync your Acuity calendar with a variety of popular calendar products. Click the guides below for step-by-step syncing instructions. Google Calendar Outlook Outlook.com ...
How Do I Resend Initial Confirmation Emails to Clients?
How Do I Resend Initial Confirmation Emails to Clients? A Andrew Kelly Resend Initial Confirmations You can resend a confirmation e-mail clicking on an appointment then choosing Resend Confirmation Email option from the cog menu: Note: you can only ...
How do I delete a client's saved credit card?
How do I delete a client's saved credit card? A Andrew Kelly To remove a client's saved credit card on their client info in Acuity, you will need to go to your payment processor dashboard (Stripe or Square) and manually remove it from the payment ...
How to redirect clients to another page after booking
How to redirect clients to another page after booking A Andrew Kelly Redirecting clients to a different page isn't recommended, instead there are several built in integrations to do the most common tasks. Most requests for redirecting can instead by ...
How does Acuity compare to Mindbody?
How does Acuity compare to Mindbody? A Andrew Kelly If you're thinking of leaving Mindbody, we'd love to have you at Acuity. Depending on your needs, Acuity costs $15 to $50 per month. And it has everything you need to make your wellness business ...
Can I set up a 2 way sync with iCal, Google, or Outlook?
Can I set up a 2 way sync with iCal, Google, or Outlook? A Andrew Kelly Acuity Scheduling supports 2-way syncing with iCloud, Office 365, Outlook.com, Exchange and Google Calendar. 2-way syncing adds appointments in Acuity Scheduling to your calendar ...
Overnight/multi-day appointments and rentals
Overnight/multi-day appointments and rentals A Andrew Kelly Overnight/multi-day appointments and rentals In Acuity, you won't be able to create appointments that cross midnight. We do have some workarounds that may help you out! Check them out below! ...
Can I add a clickable link in an Intake Form?
Can I add a clickable link in an Intake Form? A Andrew Kelly Yes indeed! To add a clickable link to an Intake Form, just make sure you enter the URL with an http:// before the rest of the address. It will look like this: Did this answer your ...
Acuity and Squarespace - FAQ
Acuity and Squarespace - FAQ A Andrew Kelly In April 2019, Acuity became a part of Squarespace. Here are the answers to some common questions about the change: Is the Acuity product I love going away? Nope! We're going to keep doing what we've always ...
Add a Scheduling Button into your Website
Add a Scheduling Button into your Website A Andrew Kelly To embed a "Schedule Appointment" button on your website, go to Client's Scheduling Page > Scheduling Page Link and scroll to the bottom. Copy and paste the HTML embed code to your website and ...
Will I be notified that an appointment has been made?
Will I be notified that an appointment has been made? A Andrew Kelly You sure will be! If you're the owner or main admin of the account and you want to get all notifications of new appointments, make sure you head to your My Account page and select ...
How to Prioritize Calendars when "Prioritize Calendars with "Any Available" Instead of Random" is Selected
How to Prioritize Calendars when "Prioritize Calendars with "Any Available" Instead of Random" is Selected A Andrew Kelly How to Prioritize Calendars when "Prioritize Calendars with "Any Available" Instead of Random" is Selected The description of ...
Can I Embed My Scheduler on my Website?
Can I Embed My Scheduler on my Website? A Andrew Kelly Oh, yes you can! Your scheduler embed code is found at Client Scheduling Page > Scheduling Page Link . Copy and paste this into the HTML editor on your website builder and you'll be good to go! ...
Intake Forms - How To Make a Dropdown or Checkbox List of Street Addresses
Intake Forms - How To Make a Dropdown or Checkbox List of Street Addresses A Andrew Kelly Say you have a list of locations in standard street address form you want to to turn into a list that your clients choose from. To do this, you'll need to use ...
How to change your username
How to change your username A Andrew Kelly Admins and users From a computer or a mobile browser: Log in to the account with the username (email address) you want to change. Go to the My Account page. Type a new email address into the EMAIL/USERNAME ...
Why do emails and texts say they are coming from a client of mine?
Why do emails and texts say they are coming from a client of mine? A Andrew Kelly If you notice that all of your notification emails and text messages from Acuity have one of your client's names attached to it, what this most likely means is that you ...
How do I see a list of when my Clients last had an appointment?
How do I see a list of when my Clients last had an appointment? A Andrew Kelly You can export your client list by heading to the Appointments > Import/Export section of Acuity, and clicking on the button that says "Export Client List to Excel". You ...