Notifications
Customize notification emails to clients by appointment type
Customize notification emails to clients by appointment type A Andrew Kelly Use Acuity to send automated emails when clients book, reschedule or cancel, as well as reminders as appointments approach and follow-ups after the fact. These automated ...
Follow-up Emails
Follow-up Emails A Andrew Kelly Acuity allows users of paid plans to send automatic follow-up emails after each appointment. Users on the Emerging Entrepreneur plan can send one email after each appointment. Users with Growing Business or Powerhouse ...
Why do I get two emails when an appointment is scheduled?
Why do I get two emails when an appointment is scheduled? A Andrew Kelly When an appointment is booked onto an Acuity calendar, the system automatically sends confirmation emails to any email addresses listed in the calendar settings. Acuity can also ...
Edit the email template buttons
Edit the email template buttons A Andrew Kelly Acuity automatically puts several buttons into many of the emails that go to your clients. Clients can use these buttons to do things including add their appointments to their calendars and to change or ...
Automated Birthday Emails for Clients
Automated Birthday Emails for Clients A Andrew Kelly Acuity doesn't have a built in automation feature but if you're interested in sending clients a birthday email or coupon for their birthday, then we have a great workaround for you! You can ...
Send Notifications for an Appointment to Multiple People
Send Notifications for an Appointment to Multiple People A Andrew Kelly If you have an appointment coming up and want multiple people to receive notifications, you can add additional emails along with phone numbers to the appointment information! ...
Disable Email Notifications for Specific Appointment Types
Disable Email Notifications for Specific Appointment Types A Andrew Kelly Want to have emails sent out for some appointments but not for all? No sweat. We've got you covered. Head over to Business Settings > Email Settings and click on the tab for ...
How can I attach a document or file to a notification email?
How can I attach a document or file to a notification email? A Andrew Kelly Instead of attaching documents directly to e-mails, you can place the file on your website, and then link to it from your Acuity e-mails. If you need to upload a file to a ...
Notifications for You & Your Clients
Notifications for You & Your Clients A Andrew Kelly Appointment Notifications can be sent to your clients to keep clients informed about their appointment and reduce no-shows! Head over to Email Settings to set these up and customize them to your ...
What happens when my client replies to an email notification?
What happens when my client replies to an email notification? A Andrew Kelly When a client replies to one of our e-mail notifications, replies will go to the business e-mail address set on your My Account Page. When you see <[email protected] as the ...
Adding Acuity Scheduling Emails to your Safe Sender List
Adding Acuity Scheduling Emails to your Safe Sender List A Andrew Kelly Whitelist [email protected] to prevent communications ending up in your spam folder! Occasionally emails can get misdirected, and this is usually due to a spam filter on your ...
How to edit and customize your appointment notification emails
How to edit and customize your appointment notification emails A Andrew Kelly Customizing the content: The Email Subject Line In your email settings you can use %tags% to get your email subject line to dynamically pull data from your appointments ...
Text Message Reminders and Notifications
Text Message Reminders and Notifications A Andrew Kelly Text message reminders to clients Note: Please make sure you have any legally required permissions before sending text messages to your clients. Acuity users on the Growing Business and ...
Reminder Notifications: Emails & Text Messages
Reminder Notifications: Emails & Text Messages A Andrew Kelly Email Reminders (All paid account levels) You can choose when you'd like your reminders to be sent out in Business Settings > Email Settings > Reminders. Could be hours or days before a ...