Deliverables
Recall, Warehousing and Redistribution Services
Company shall coordinate the return of a device to the warehouse for assessment, sterilization, warehousing, and redistribution in the future. Within 1-business day of receiving a Device Recall Request from Client, Company shall send device return ...
Device Protection: Loss, Theft and Damage
Company shall provide loss, theft, and damage coverage and same-day device replacement services to Client. Covered claims include accidental damage such as cracked screens or liquid spills, liquid submersion, theft/burglary/robbery with verifiable ...
Training Material Creation & Hosting
In order to support the experience of the end-user, Company will create and distribute print and video media to educate users about the basic functionalities of the devices. Company will update the materials to reflect changes in functionality, as ...
Cellular Connectivity
All devices will be tested for cellular connectivity before leaving the warehouse. Any devices that become inactive while in the field will be eligible for a no-cost hot swap claim, issuing a replacement device in exchange for the return of the ...
Kiosk & Profile Configuration Deployments
Profiles designed and approved by Client will be provisioned on specified devices during the business hours of Monday-Friday from 9:00 am – 7:00 pm EST. Approved provision requests will be processed as quickly as possible and will be provisioned no ...
Deployment & Shipping Timelines
Device shipping will be carried out within 1 business day of the scheduled deployment to allow time for order processing. Orders received after 12:00 PM EST will be shipped the next business day. Orders scheduled to ship on federal holidays will ...
Securing Hardware
Continuud will secure ordered hardware within 2-business days of receipt of order, except when supply chain issues result in delay. Supply chain delays will be communicated in a timely manner, and every effort will be made to replace ordered device ...
Specification of Services
Acquisition and deployment of 8.4-inch (or similar) android tablets configured for telehealth and remote patient monitoring, including protective casing and screen shield. Configuration and ongoing support for patient interface profile creation and ...